Traffic and queue
Mail → Traffic lists every message the relays handled, one row per recipient. Queue shows what is still waiting, and the abuse guard stops a site that sends like a spam run.
Find a message
Section titled “Find a message”- Open Mail → Traffic.
- Narrow the list with Status, Site, Window or Sender or recipient.
- Choose a row for its details. Server response is what the receiving server said.
New mail appears within a minute, and Refresh now reads the relays’ logs at once. The site is
taken from the connection, never from the From: header, so a hacked site cannot pin its mail on
another one. History is kept for 30 days by default.
| Status | Means |
|---|---|
sent |
The receiving server accepted it. It may still file it as spam. |
deferred |
A temporary failure. The relay tries again. |
bounced |
The receiving server refused it for good. |
rejected |
The relay refused it, such as a sender domain the site does not own. |
expired |
The relay tried until it gave up. |
queued |
Accepted and not tried yet. |
Clear the queue
Section titled “Clear the queue”Queue lists what each server’s relay still holds, with the reason under each recipient. A few deferred messages are normal. A growing queue means delivery is failing.
- Retry all asks the relay to try everything now, after you fixed DNS or a smarthost password.
- Delete drops one message.
- Empty discards every waiting message on that server, legitimate mail included. You type
deleteto confirm.
Watch the volume by site
Section titled “Watch the volume by site”The Volume by site (24h) card on Mail → Overview counts what each site sent in the last day. It marks the two signs of a hacked site:
| Mark | When |
|---|---|
| high volume | More than Flag a site above (messages / hour), averaged over the day. The default is 200. |
| many failures | At least 20 messages, more than 40% of them bounced, rejected or expired. |
| mail suspended | The abuse guard has stopped the site’s mail. |
Past Suspend a site above (messages / hour), 1,000 by default, the relay refuses the site’s mail and the panel emails the address in Send alerts to. The site keeps serving its pages. All three are in Settings, then Mail, where 0 switches suspension off. Both limits count recipients, so a message to ten people counts ten.
Lift a suspension
Section titled “Lift a suspension”- Find out why in Traffic, filtered to the site.
- Clean up the site, and empty what it left in the queue.
- On the site’s page, choose Resume mail in the Outbound mail suspended notice.
The count covers the last hour, refused attempts included. A site resumed while it is still over
the limit is suspended again within a minute. With a Full API key,
PUT /api/sites/:slug/mail-suspension suspends or resumes a site.
Limits
Section titled “Limits”- The panel suspends a site by itself but never resumes one. A person decides.
- Mail the relay accepted before a suspension is still delivered, unless you empty the queue.
- The guard looks at the last hour only. A slower run stays under it and shows only as a mark.
sentmeans the receiving server accepted the message, not that it reached the inbox.- Traffic comes from each relay’s log. If the panel cannot read a log for longer than the server keeps it, the messages in between never appear.